Lone working policy template UK – for cleaning staff


In this post, we will provide a lone working policy template UK for cleaning service companies and a lone working risk assessment. 

Are you in need of a Lone working policy template UK?

This is a follow-up post from our post titled: What should you have by law if you lone work? 

What should you have by law if you lone work?


Lone worker safety

Sometimes, you must hire lone workers. In such scenarios, it’s essential as a business owner to provide necessary care for your staff. 

One of these ways to protect your lone workers is to create and implement a lone working policy. 


Lone working policy

A lone working policy is a document used to protect yourself and your staff when working alone. 

Your lone working policy includes your risk assessment, best practices, role and responsibilities, work safety procedures and emergency action rules. 

Lone working policy Template UK 

Below is our best advice and guidance on setting up your lone working policy template for the UK. 

What should you have by law if you lone work

Policy Statement

A lone worker works alone or without another worker’s close or direct supervision. 

At XXX Company, people are our most valuable asset. Therefore, their safety and well-being are essential.

We will take reasonable steps to ensure the health, safety and welfare of employees working alone. 

We have completed a risk assessment which identifies the risks when working alone. 

XXX Company have created safe working procedures to eliminate or adequately control the risks associated with lone working. 

Safe Working Procedures

Ensure safety in lone working by following the following steps: 

    • Follow all XXX Company guidance and arrangements for lone working
    • Take all reasonable steps to ensure your safety and welfare. 
    • Always notify line managers when and where you are alone working. What you’re doing and the finish time must be documented and informed to your line manager, too. 
    • Inform the line manager immediately of any accidents, incidents and safety concerns 
    • Take all reasonable steps to ensure your safety and welfare. 
    • Be aware of all emergency exits and emergency evacuation procedures. 
    • All windows and external doors must be securely locked. 
    • Always have a means of communication with someone in the event of an emergency.  

What should you have by law if you lone work

Company Procedures

    • One person can carry out this job safely
    • The lone employee has undergone training and can competently carry out the work independently. 
    • XXX Company have provided safety steps in place to ensure the one worker’s whereabouts are known at all times. 
    • Lone workers can obtain advice and assistance when/ if required. 
    • Lone workers have access to training and guidelines on safe working procedures. 

Lone worker risk assessment

When you employ lone workers, it is a legal requirement to conduct risk assessments. 

These ensure your lone workers are kept safe within your employment. 

Below is a template of the lone working risk assessment: 

Lone Working Risk Assessment

XXX Companies’ risk assessment is in place to assess the risks when working alone. 


Hazardous materials/COSHH

Control procedure:

Workers are to wear PPE. All cleaning materials are low hazard and the control procedures for COSHH are in place to minimise risk. 



Control procedure:

Employees working alone must inform the line manager when they start and end their shifts. This should be the same person each time so a break in the pattern is noticed. 

Lone workers should use the XXX check-in system to log into their shift and end shift. 

When a lone worker is late checking out an alert is sent to the manager on shift. 

Lone workers must use an adequately charged and functioning mobile phone on shift. This must always be on thor person. 

All staff have emergency contact numbers and up-to-date numbers for staff emergencies. 


Accidents and near misses

Control procedure:

Any accidents or near misses must be immediately reported to XXX Companies’ head office. Management must know of unknown risks asap to discover and control them. 


Personal injury or accidents while working alone

Control procedure:

To reduce personal injury or accidents for lone workers on shift, they must follow the working methods and control procedures for the specific cleaning risk assessments. This is to minimise all risks. 

Lone workers must only use vacuum cleaners or cleaning products provided by XXX Company. Vacumn cleaners must have an up-to-date PAT test sticker. Do not use without one of these. 

No other electrical equipment must be used on shift unless specified for specialist use, and proper training has been carried out. 

Sensible working must be carried out and followed while on shift lone working. No higher-risk activities are to be taken place. This includes climbing, working at heights or on steps. No changing lightbulbs, repairing electrical equipment or vacuum cleaners. 

Each lone worker on shift must carry a working mobile phone in the event of an emergency, it should be on their person and within reach at all times. 

All lone workers must know where the first aid boxes are on shift. 


Sickness or medical conditions

Control procedure:

If any changes in health or illnesses can increase the risk when alone working, the lone worker must contact XXX Company. 

Pre-existing health conditions must be shared with XXX Company. Especially illnesses that affect breathing and consciousness. 


Special hazards for specific sites

Control procedure:

Cleaners must be informed of any specific or unusual hazards on the property. Anyone spotting unusual storage must follow directions specific to their location. 


Violent or threatening persons

Control procedure:

Lone workers are at a higher risk of being present to violent or threatening people. Therefore, locking and unlocking the windows and doors of the premises is of paramount training. 

Local workers are instructed not to open the door to people loitering outside. When on shift, the external building doors and windows need to be locked properly as per the training,

 If suspicious people are loitering outside during out-of-office hours, do not approach and call for assistance from a safe place. 

Should any unauthorised people enter the building, the lone worker should call the police immediately. 



Control procedure:

All employees, including lone workers, must have the training to be familiar with all fire exits, exit routes, fire extinguishers, alarm call points and assembly points. 

Staff are to undergo fire extinguisher training. 

Staff must follow fire protocol as per training and keep copies of the procedure on shift. 


Having your policies in order is an essential part of managing your business. 


Using a proper documentation system will help to organise all your paperwork properly.

Contact us at DocFlite for more information on paperwork storage, organisation and communication between clients and employees.


If you need more information regarding creating a Lone Working Policy check out our post:

What should you have by law if you lone work?

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